Maintenance and Service Support Apprentice – Feock, nr Truro

Client: King Harry Steam Ferry Company Ltd.

Apprenticeship Type: Improving Operational Performance

Status: Live vacancy

Salary: £4.00 per hour

Location: Feock, near Truro

Hours: 40 hours per week on a rota system to include weekends

Client website: www.octopus-falmouth.co.uk 

Your Role

The right apprenticeship applicant will provide first class customer service to act as first point of contact for customers, ensuring all queries are dealt with in an efficient manner and creating positive relationships with customers. You will also require a proactive approach to practical maintenance of the ferry and its systems.

Main Job Tasks and Responsibilities

  • Providing a first class customer service to act as first point of contact for customers; ensuring all queries are dealt with in an efficient manner and creating strong relationship with the customers.
  • Know operational and emergency procedures including checks of on board safety kit.
  • Learn all of the fare taking procedures using the on board ticket machines and credit card terminals.
  • Plan, prepare and undertake routine maintenance to agreed timescales. This includes engine servicing, greasing and ferry cosmetics (chipping and painting)
  • Assist with any emergency repairs to equipment / machinery.
  • Boat outboard maintenance to manufacturer’s specification
  • General ferry housekeeping including sweeping / washing decks, using broom, brushes, mops, and fire hose.
  • Learn to drive the ferry in a safe and mechanically sympathetic manner.

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